Time travel and tell a person from the 1940s or maybe 50s that air travel will rule the travel industry in the near future. I am sure either he will ignore you or would enter into a debate with you. Such has been the rise of air travel, which has become a giant nowadays. Among the several employees hired by the airlines, a flight attendant is responsible for ensuring that the passengers are comfortable and are enjoying their air travel. He or she takes care of all the needs of air passengers and provides them with the highest level of hospitality. This position is not only glamorous in nature but also gives you an attractive pay package. Hence, prepare hard upcoming for your interview session and read lots of frequently asked interview questions.
21 Best Interview Questions To Study
1. Flight Incidents Are Common. How Do You Report Them?
Being a flight attendant you will be required to prepare a detailed report of all the non-technical incidents that occur in the flights.
Sir, it is common for the passengers and crew members to have issues on board. Sometimes there are incidents of quarrels, fights, and hurling abuses, while, sometimes there are complaints and discontentment out of the services provided. These flight incidents are always noted by me in a separate register. I prefer to note everything that happened on board from the names of the passengers/crew members to all the minute details of the incidents.
2. What Are The Various Flight Instructions Given At Different Times?
In this interview process, an interviewer will always ask you about the flight instructions, Hence, always study and learn them by heart.
Sure, sir, These are:
|Different points of time||Instruction extended|
|Pre-departure||This flight having number XXXX will take off from XYZ city and reach its destination ABC city within “x” hours. In cases of low pressure, use the oxygen mask by pushing the red button placed above.|
|During take-off||We are about to take off. All the passengers are requested to sit and fasten their seat belts to prevent situations of falling over.|
|During landing||We have reached our destination and will soon land. It is requested that you all gather your belongings and not to unfasten your seat belts until announced. Also, keep the aisle clear and remain seated.|
3. Flight Attendant Is A Low Job, Wherein Customers Can Even Misbehave With You. Comment On This Statement.
This question criticizes your own profession. In an ideal response, you got to step up and defend your profession with logic and rationale.
Sir, in my opinion, no job is low and this world needs the support and contribution of every single profession, no matter if it is a toilet cleaner or the chief of the World Bank. Flight attendants are educated professionals who are responsible to provide an excellent level of hospitality to their employees. This, in my opinion, is the best job and is not at all low.
4. How Will You Handle A Situation In Which A Customer Is Not Adhering To the Aviation Rules and Guidelines?
This question tests your knowledge and understanding of the practical working procedures.
Sir, adhering to and following the aviation rules is necessary and pivotal for the safety of passengers as well as crew members. If I ever face such a situation, I will, first of all, extend an official warning to them and request them to follow the rules. If the conduct is gross and they are not at all listening to us, I will straight away report them to the airport police. Further, in cases of serious issues, I will request the pilot to land at the nearest airport and evict those passengers.
5. What Is Your Opinion Of “Customer Satisfaction”? and Why Is It Necessary?
Flight attendants are customer service providers and have to satisfy the customers with their hospitality. Through this question, an interviewer wants to know how much you value customer satisfaction.
Sir, be it aviation or manufacturing, every business values its customers and strives to maintain an excellent level of customer satisfaction. It is an important concept which not only promotes the goodwill of the company but also enhances the brand awareness of the organization.
6. Share A Few Responsibilities That You Will Perform As A Part Of Our Workforce.
This question tests how much you understand your own profession.
Sure, sir, These are:
- Welcoming the passengers onboard and showing them their seats
- Providing mineral water to the passengers and understanding their needs
- Providing flight instructions to the passengers
- Taking food orders and serving them beverages
7. How Will You Handle A Disruntled Customer Of Our Company?
Through this question, an interviewer wants to know how you handle the complaining customers.
Sir, it is common for the customers onboard to complain and have some issues. I will always understand their problems using my active listening skills and try to extend acceptable resolutions. I am pretty sure, they will accept my proposals and will surely co-operate.
8. What Are The Languages In Which You Have An Expertise?
Being a flight attendant, you will increase your selection chances, if you have a good knowledge of at least one other language apart from English.
Sir, I have excellent command over English, and my native language, which is French. In addition to this, I also have a decent knowledge of German, which I can speak, but can not write.
9. We Are Looking For Tech-Savvy Flight Attendants. Rate Your Computer Operating Knowledge On A Scale Of One To Five.
This question tests how much confidence do you have in your computer operating knowledge.
Sir, I am an expert in operating computers and related technologies. I have even undertaken an advanced course of 6 months in utility software, such as MS Office Suite. Thus, I would like to rate myself a 4.8
10. What Are Your Weaknesses As A Flight Attendant?
This is a common interview question and you will encounter it in almost all the interview sessions that you will attend with different airline companies. Through this question, an interviewer wants to know whether or not you will be able to fit in the corporate culture of the company. To share a perfect answer, always remember to read out the job description issued to you by the employer and understand it comprehensively. Next, share those weaknesses that do not conflict with the requirements of the job.
11. We Are Into Hospitality As Well As Travel Business. Pleasing Customers Is A Tough Nut To Crack and You Might Fail A Few Times. How Do You Manage Your Work Place Failure?
To err is human. Failures are a part of human life and almost all of us have to face them at some point or the other. However, most humans are not designed to bear the pressure of failures and they usually crumble. A failed employee not only exhibits a lower confidence level but also delivers sub-standard performances. Ultimately, the organization is the victim, and it suffers from depleted employee productivity as well as profitability. Thus, an interviewer is always interested in knowing the various strategies and techniques using which you are able to manage your failures.
12. We Hire Employees That Are Special and Unique. What Can You Offer Us That Someone Else Cannot?
With every passing day, the difficulty level of interview questions is rising and increasing with interviewers developing new versions and genres of regular questions. Like, this question is an advanced version of the usual, “What are your strengths?” Through this question, an interviewer wants to know about your unique propositions and qualities that make you competitive and different from other candidates. It is recommended that you only share corporate-friendly words and do not exaggerate or boast at any time.
13. Customer Handling Processes Are Hectic and Restless. This Might Lead To Work Related Stress. How Do You Manage Your Stress levels?
Corporates work under tremendous business pressure and face the heat not only from rival companies but also from the different government authorities. This pressure is ultimately transferred onto the employee of the company, and they usually feel stressed or burned out. It is an established fact that a stressed employee always performs badly and is not able to meet the targets assigned. Thus, an interviewer is always interested in knowing the various strategies and techniques using which you are able to manage your work-related stress.
14. As A Flight Attendant You Will Be Required To Perform Several Tasks In A Single Day. How Do You Prioritize?
It is common for airlines to assign several tasks to their flight attendants that need to be executed in a single working day. Most of these tasks have deadlines that need to be achieved and followed. Thus, it is inevitable for an employee to have a prioritization technique, using which he or she can arrange or order the tasks in a meaningful order. Most employees prefer to arrange their tasks on the basis of:
- The difficulty level of the tasks
- The time consumption of the tasks and
- The Urgency level
15. What Is Your Dream Job?
It is a human tendency to dream, not only in the night but also in the day. Thus, most unprepared candidates see off this question as an informal one, which requires you to state your real dreams, like, you might want to become rich and have big bungalows. But, that’s grossly incorrect. Through this question, an interviewer wants to know, what are your various expectations from your employer. For example, you might dream to work in a company that offers you a chauffeur. Hence, be relevant and always share a realistic dream.
16. We Offer “Quality” Services To Our Clients. How Do You Interpret The Term “Quality”?
This is a word-based interview question and requires you to interpret the term “quality”. Since we all humans are different and have different approaches towards situations, we tend to give different interpretations of any particular word. Through this question, an interviewer is interested in knowing your own version of interpretation of the term “quality”. Hence, be original and avoid all the generic answers.
17. We Are A Modern Organization and Prefer To Operate In A Team Setup. What Is Your Ideal Team Culture?
It is true that most companies nowadays organize themselves into different teams each having a different specialization into different business processes. Thus, an interviewer wants you to share the qualities or attributes that you would like to see in your team members. As an ideal response, you can always share corporate-friendly words, such as supportive, encouraging, honest, loyal, dedicated, committed, etc., and explain your selection with reasonable logic.
18. When Can You Start Working For Us?
It is common for interviewers to ask about the expected date of start from the candidates. This question in no way guarantees your selection and thus, you are refrained from interpreting it that way. Further, it is recommended that you always share a genuine date of start and always keep a margin of at least two days.
19. What Are Your Salary Expectations?
This is a non-technical interview question but still has the ability to negatively impact your selection chances. This will largely happen, when you will share a salary figure that is either too high or too low from the average salary offered in your profession. Hence, it is recommended that you always share your expected salary only after conducting deep scrutiny and analysis of the industry to which you belong. Calculate the average salary and base your answer on it.
20. We Know That You Have Applied At Several Other Organizations As Well. But, Why You Chose Us?
This question is generally asked by the interviewers to check your level of seriousness and commitment towards the business organization. The official website of the company is the best way to prepare an answer to this question. From it, note down all the achievements, historical facts, and accomplishments of the company and add your personal interests. Compile the information and form a structured answer.
21. Do You Have Any Questions For Us?
Be it an opening of a co-pilot or a flight attendant, this is the last question for every interview session. Through this question, an interviewer wants to know about all your doubts and apprehensions that you have in regards to the business organization. Further, it is recommended that you always attempt this question and ask a few relevant counter questions. Failing to do so will deplete your selection chances as you will be perceived as a candidate who is either under-prepared or not serious for this position. Read the model questions mentioned below for a better understanding:
- For how many years are you working for this company and what are some of its unique features?
- Please share all the anti-harassment policies that are implemented by the company at the workplace.
- How many annual leaves are paid by the company to its regular employees?
Download the list of questions in .PDF format, to practice with them later, or to use them on your interview template (For Flight Attendant interview):
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