Genpact is a service-based multi-national organization started in 1997 by entrepreneur Mr. Pamod Bhasin. This multi-billion organization is domiciled in Bermuda and has its headquarters in the business hub of New York City. With operations spread in more than 30 countries, it has several offices scattered from New York to New Delhi. Being a Global Fortune 500 company it boasts of its profitability, high-quality clients, and most importantly more than 90,000 employees.
Undoubtedly, it is a dream organization for many candidates across the world, as it not only provides a rich corporate experience to its employees but also trains and develops them for future challenges as well as oppositions. It is no wonder that securing a position at such an esteemed business organization requires a high level of perseverance and hard work.
Genpact Interview Question Variants
This question can be asked in multiple ways by the hiring managers like
- About Genpact Company For Interview?
- Genpact Order To Cash Interview Questions?
- Genpact Customer Service Interview Questions?
- About Genpact In Interview?
- Genpact Interview Process?
- Genpact Interview Questions And Answers Pdf?
- Genpact Customer Service Interview Questions And Answers?
- Genpact Voice Process Interview Questions And Answers?
Types of Questions Covered
Genpact is an outsourcing firm, that has a variety of clients pertaining to diverse fields ranging from Information Technology to Accounting. It is common for Genpact to ask a few questions from you which test your knowledge and understanding of your core profile. For example, If you are appearing for the position of Accounts Receivable, be ready to answer questions related to debtor management, balance sheet, income statement, cash flow statement, etc.
However, the purpose of this article is to prepare you for the personality evaluating questions frequently asked by Genpact during its interview sessions. These types of questions are equally important from the preparation point of view and there are high chances that these can even solely decide your selection. Hence, always read and study, the questions mentioned in this article sincerely.
21 Best Interview Questions To Study
1) Express Yourself?
At the start of an interview session, you and your interviewer share an estranged relationship with each other. Hence, in order to make the session a bit more interactive and engaging, it is common for interviewers to ask this as the first question. You are expected to share everything about you starting from your name and education to your extra-curricular activities.
Sure sir. I am ABC, from XYZ City, and have completed my schooling from Modern School, XYZ, and owing to some decent academic performance, I got admission into the prestigious XYZ Group of Education. I completed my graduation from this college and even executed a six months internship. I am a food lover and loves to explore various foods on the weekends with my friends and family. In addition to this, I am a club-level basketball player and have represented both my school and college in university-level games.
2) How You Came To Know About The Vacancy?
It is common for organizations like Genpact to make mass hirings almost round the year. For the unknown, hiring is a tough process, which takes a considerable amount of time, energy as well as resources. Hence, this question might be somewhat of a survey question, through which an interviewer wants to know, the source through which you become aware of the job opening.
Sir, since I was desperate for a job change, I used to actively explore the services of an online mobile application that advertises jobs posted by a variety of business organizations. I became aware of the vacancy from that mobile application and even applied for the same through that medium.
3) Name At Least Three Services Extended By Genpact.
This is a question that relates to the organization you are expecting to work with. Prepmycareer advises you that you always prepare a few questions that relate to the history, primary business, and operations of the organization, as there are chances that you might be tested in respect of the same.
Sure sir, The three primary services extended by the Genpact to its clients are:
- Credit Risk Management Services
- Business Process Outsourcing Services
- Digital Transformation Services
4) Can You Handle Work Pressure?
It is common for interviewers to ask you such a question so as to understand your viewpoints and attitude towards working in a hectic work environment.
Yes sir absolutely. Working long hours in the office commands excellent concentration and great physical strength. I believe I have both of them. In order to keep up my mental strength I always meditate and perform yoga on a regular basis and to keep my physical body in good shape I always engage myself in intense weight training at least three times a week. Hence, be assured, I would never refuse to handle any task or perform badly due to overburden.
5) Describe Your Major Weakness.
This is a common personality evaluating question through which an interviewer wants to understand and know your level of self-awareness. It is necessary that you prepare this question in a serious manner considering its high usage by the interviewers and tall presence in almost all the interview sessions.
Sir, sharing weaknesses are embarrassing for some, however, I am here to genuinely reply to all the interview questions. I have an irritating and frustrating attitude when it comes to digital transformation or the adoption of any new and improved business process. I always try to stick to the old processes and face a relatively high difficulty when migrating to the new processes. Thus, I always become frustrated and irritated whenever I hear the news of any such transformation. However, I totally agree with the fact that change is a way of life and must be followed religiously. I am trying hard to change this aspect of my personality and have even joined a few online personality grooming classes.
6) Rate Your Computer and Technological Awareness On A Scale Of One To Five.
Technology is the basic necessity for business organizations like Genpact. Hence, they expect to hire candidates that are technologically savvy and at least possess a superior knowledge of computer basics. Hence, always answer this question in a positive manner.
Sir, I am an urban lad and have hands-on experience with computers and related technologies. In addition to this, I have even executed a six-month part-time degree course wherein I learned all the basic functional software such as MS Office, WordPress, etc. Considering all these facts and my experience as well as my grip on technology, I would like to assign myself a 4.8.
7) Will You Work With Us If We Do Not Offer You Any Salary?
This is a tricky question wherein you are supposed to answer tactically as well as smartly. This question might startle you and you might feel unsettled as well as jittery. However, always take such questions lightly, and most importantly never ever display any nervous sign through your body language.
Sir, actually my denial is responsible and must be blamed upon the person who devised the barter system, which later on developed and evolved into a currency system. There is no harm in working with the organization without any salary, as long as the organization is able to feed my kids, send them to schools, and most importantly cave-in in front of the demands of my wife.
8) How Do You Prioritize Between Several Tasks?
While working in a business organization, you are bound to receive tasks and duties that are high in number and must be completed within a particular working day. This means that you are forced to adopt and follow a certain prioritization technique so as to achieve efficiency in your own operations. Your interviewer just wants to know and understand your that technique.
Sir, prioritization is necessary and vital. For me, it is all about arranging the tasks on the basis of their difficulty. I usually prepare a list of the tasks that have to be performed in a working day at the inception of my shift. Then, I arrange those tasks on the basis of their difficulty, with the most difficult ones appearing at the top only to be followed by the tasks that are easy and less technical. This way, I am able to execute all my tasks and that too within the working day with a few minutes to spare.
9) How Do You Measure Success?
This is a tricky personality evaluating question using which an interviewer wants to know the metrics or parameters followed by you in measuring the success of an organization as well as an individual. Earning money is the most generic answer for this question and must be avoided at all costs. Brainstorm and devise a new and unique success measuring mantra as an ideal response to this question.
Sir, there are various methods using which the success of an individual can be measured and judged. However, the best method followed widely by me is the accomplishment method. While working with an organization I am sure to get tasks and duties that are to be executed in a time-bound manner. If I am able to focus on those tasks and achieve them within the deadline with a high level of efficiency and effectiveness, this means I am successful. Money, name, and fame would soon follow, hence I never lay any emphasis on these aspects.
10) When Can You Start?
It is common for interviewers to take a quote of your availability during an interview session itself. This question in no way guarantees your selection process and hence you must control your emotions and keep your concentration as well as focus intact.
- For Employed Individuals: Sir, I am currently working with an employer, and it is a shame that I will not be able to start on an immediate basis with such a prestegious organization. However, I will soon send a notice to my current employer and as per the policies of my organization, I would get my relieving letter, within a perod of 10 days. Hence, I could confirm (___mention the expected date of your joining____) as the date of my joining.
- For Unemployed/Fresher Individuals: Sir, I am currently not working anywhere and have absolutely no prior obligations or commitments to fulfill. Hence, I could say with assurance that I have the ability to join the organization on an immediate basis.
11) Who Is The Current CEO Of Genpact?
This is an important fact-based question. Make it a habit to always remember the name of the Current CEO of the company before appearing for an interview session, as there are high chances of such questions marking their presence.
Sure, sir, The current CEO of the company is Mr. N.V. Tyagrajan. (at the time of writing of this article)
12) Which Is Your Favorite Animal That You Want To Replicate?
This question might seem easy and straightforward to a few candidates. Some might even think that interviewer is in a lighter mood now and wants the atmosphere to thaw. But, we are pretty sorry, you are absolutely wrong. This is a master personality evaluating question, that requires additional preparation on the part of candidates. You can read the sample answer for a better understanding.
Sir, without any disrespect to any animal, I would like to choose, Bald Eagle, as the animal that I would love to replicate and repeat. This is primarily due to the various qualities that this little species possesses. It has an unmatchable level of determination as well as concentration that allows it to catch its food sitting even miles far from it. A bald eagle, in addition to being determined, is a very responsible animal, and always feeds its offspring. I am pretty much impressed with it, and if God ever gives me a chance, I would like to have a few powers of this wonderful creature.
13) What Motivates You To Work?
This is a common interview question through which an interviewer wants to know the primary motivational factors that prompt you to work hard with all your passion, labor, and zeal. This is a highly subjective question and depends largely upon your own circumstances, situations, and living conditions as well as personal desires. Hence, it is recommended that you avoid any generic answer to this question and always share a genuine response.
Sir, the primary motivational factor of mine is my desire to earn money. This is due to the fact that I belong to a lower middle class family and am the sole earner among five members. Only if I will work hard and would execute all the tasks and duties in a time-bound manner, I will be able to not only earn promotions but also earn a higher salary as well as lucrative incentives. However, I request you to not consider me as a mercenary or a greedy person. This was just an honest representation of my actual situation and motivation factor.
14) When We Started Our Operations We Were Not A Separate Entity. Is This True?
This is a factual question that is related to the history of the organization. It is common for interviewers to ask a few questions related to the rich history as well as unique features and achievements of a business organization. Hence, always prepare for such questions from the official website of the organization as it is usually kept updated and mentions all the latest achievements as well as objectives.
Yes, sir, the statement is true. At the time of inception in 1997, Genpact was a business unit under General Electric. It was only in 2005, that Genpact was separated and established as a separate legal entity. Further, In 2007, Genpact was listed on the New York Stock Exchange and since then it is traded privately.
15) Have You Applied With Our Business Competitors? If Yes, Name Them Too.
This is a tricky question that has the ability to unsettle you. An interviewer has most probably passed from your stage and is very well aware of the fact that candidates like to apply to several business organizations so as to enhance their chances of selection and end the phase of their unemployment. So be calm and ease out your nerves. You are free to share and give a genuine response to this question.
In my honest and frank answer, Yes sir, I have applied to two more business organizations along with applying to your prestigious business organization. I have done this primarily to increase the probability of my selection and increase my chances of getting a job. However, the other two organizations are not my first choice of employers, and I prefer Genpact with all my will. The other two organizations are, Accenture and Wipro.
16) Are You Willing To Work In Rotational Shifts?
Genpact is a multi-national outsourcing organization having foreign as well as domestic clients. Due to our earth being round in shape, there is daytime at a particular place while a night at another. This leads to the development of the concept of shifts, which can be categorized into day shift, night shift, and evening shift. You might be asked to work in any of the shifts either on a permanent basis or on a rotational basis, with high chances of the latter. Hence, always answer this question in a positive manner.
Absolutely sir. I have no restrictions or any reservations about working in rotational shifts. I totally understand the relevance of this question and would like to assure you that, I will not refrain or refuse to work in night shifts or even rotational shifts. Hence, from my side, I am completely willing.
17) Will You Be Able To Establish A Harmony With Your Colleagues?
Genpact is a multi-national corporation and often employs candidates belonging to different regions, demographics, religions, and ethnicities. This leads to the creation of a diverse working environment, in which a few candidates do not find assistance as well as comfort. An interviewer thorough his question wants to know your level of adaptability as well as your ability to maintain a positive rapport with your colleagues.
18) What Will You Do If You See Any Of Your Colleague Intentionally Harming The Organizational IT Infrastructure?
It is a shame to even ask such a question, but no one can alter the harsh realities. There have been frequent instances wherein employees intentionally harm the critical as well as non-critical IT Infrastructure of the organization, only for the purposes of fun or amusement. This leads to severe loss for the business organizations, and now interviewers have made a habit of asking such questions during an interview session itself. Always answer this question in a persuasive manner.
Sir, this is really unethical and must be avoided at all costs. You simply can not take the infrastructures and computer systems provided to you for granted. If I ever see any of my colleagues engaging themselves in such malpractices, I would immediately make a complaint to the floor manager or my team leader. On my part, be assured that I would never undertake such unethical practices. I am here to contribute to this prestigious business organization with my skills, knowledge, and perseverance rather than making the organization run at a loss.
19) Why You Chose Us?
This is a trending interview question through which an interviewer wants to know your level of seriousness as well as commitment towards Genpact. While attending your interview session, you will surely find a few candidates, for whom Genpact is just another backup option. This question is basically asked to filter out such non-serious candidates.
Being almost a three-decade-old business organization having operations spread in more than 30 countries and with a presence of more than 90,000 employees, it is a no-brainer to join and work for this organization. It is a highly profitable business organization and always remains in the top 500 companies of the world. Along with this, it is a widespread belief in the market that Genpact invests considerably in its employees by training them and developing their skills. I believe, while working for Genpact, I will not only be able to earn a lucrative salary but also be able to develop my personality to a great extent.
20) What Is Your Major Strength?
This is a common interview question that finds its place in almost all the interview sessions held across the world. Through this question, an interviewer wants to understand your level of self-awareness as well as your ability to scrutinize yourself. Hence, we advise you that you prepare seriously for this question and if possible try to prepare a written report mentioning all your strengths and pick any two.
Sir, I have many strengths in me, however, since I am being asked to share a single strength, I would like to share the one which is the closest and most relevant to me. I have an excellent level of determination and concentration which not only allows me to work for a longer period of time but also enhances my productivity as well as quality considerably. I hope to hone my skills while working for your prestigious business organization.
21) Do You Have Any Questions For Us?
Be it Genpact, Accenture, Capgemini, or any other similar multi-national corporation, it is a common habit of interviewers of such organizations to ask this question towards the fag end of an interview session. This question gives an opportunity to the candidate to ask a few questions from the interviewer in relation to the organization, the working environment, work timings, etc. Skipping this question would not only deny you a chance to clear your doubts and apprehensions from a person of the stature of an interviewer but also would lead to the formation of negative opinions with respect to your seriousness as well as preparation. You can always ask a few questions based on the sample questions mentioned below:
- What are the various policies implemented by the organization so as to prevent harassment, bullying, teasing at the workplace?
- Please share the exact timings of my shift and explain the procedures in relation to the calculation of the overtime allowance.
- Is it the organization’s policy to extend paternity/maternity leaves to its employees?
- What are the various health benefits extended by the organization to its employees?
- Will I be provided free transport from the organization? If yes, please share the departure as well as pick up location.
Download the list of questions in .PDF format, to practice with them later, or to use them on your interview template (for Genpact interviews):
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