The customer is the king. This holds true for almost all organizations working globally, no matter how old or how profitable they are. Treating their customers properly and providing them with a maximum level of attention and respect, has turned to be the key to success and progress. With such an increase in the importance of customers, there came a job titled as a Customer service representative.
The sole role of a representative is to satisfy the client of the company for the services he has received or goods that he or she has purchased. It is an important job, highly paid, and coupled with great career advancement opportunities.
5 Points To Consider While Writing A Summary
1) Don’t Get Too Artistic
While writing your summary, it is advisable to not get too artistic by using jargon and words having vague meanings. Use any word only if you are aware of the true meaning. Just try to keep it as simple as possible.
2) Proper Grammar
The use of proper grammar and vocabulary is of utmost importance while framing sentences of your summary. It should convey a clear message and must be easy on the eyes. No employer wants to scrutinize poorly drafted resumes.
3) Should Convey Yourself Completely
Consider the customer service resume summary as your punchline. It is going to be the crux of your entire resume and is the first thing seen by your employer. Hence, this is your first chance to impress your employer and this opportunity must be capitalized to its fullest.
A typical summary must include:
- Your skills
- Your abilities
- You work experience
- How you can contribute to the organization
- Various technologies or software you are aware of
4) Don’t Use Too Aggressive Language
A summary full of adjectives praising yourself leads to exaggeration and not liked by an employer. Hence, instead of picking highly impressive vocabulary, try to put more focus on covering your skills and past experiences.
5) Study The Job Description
In order to create a fine, readable, and catchy summary, you must analyze the job description offered by the employer and align your summary with it. This will also help you to find out what the job expects from you and the expectation of your prospective employer.
6) Must Be Crisp, Concise and Brief
As the name suggests, it is a summary, hence it must cover your educational qualifications, work experience, and skills in a few words. A summary full of words is not attractive and rejected by employers.
7) Don’t Forget To Mention Your Achievements
It is highly recommended to always include the achievements or accomplishments that you might have achieved during your previous stint. As this proves your caliber and ability to perform, thereby giving more trust to our job application.
Ten Best Ways Of Writing A Summary
Example No 1
An experienced customer service professional, having the ability to multi-task and manage time effectively is interested in the position of Customer service representative at XYZ, with proven similar work experience of 3 years at a prominent organization. I am highly organized, self-motivated, and grew the business of my previous employer by almost 35%.
Example No 2
A customer-focused individual having the ability to handle high volumes of calls, proficient listening skills, and developed customer-oriented soft skills, wishes to apply for the post of Customer service representative at your prestigious organization. Further, I am proficient in computers and have excellent customer etiquettes. Can handle 100+ calls a day.
Example No 3
With expert-level knowledge of CRM software, 2 years of work experience in a similar capacity, and the ability to achieve targets, I feel apt for the vacancy of Customer service representative advertised by your company. I helped my previous employer to grow its customer base by 18% annually due to my excellent psychological knowledge and ability to adapt.
Example No 4
Being a person who maintains a positive attitude, is skillful, and is qualified enough to be a Customer service representative at your institution, I consider myself a perfect match for the vacancy. Also, I have a strong knowledge of CRM software and systems with a stronghold of on-demand economics.
Example No 5
With an ability to resolve customer complaints in a time-bound manner, excellent past records, and 4 years of work experience at ABC, I wish to apply for the post of Customer service representative at XYZ. I have a stronghold on market parameters and principles of the customer relationship, giving me an edge over other candidates in reducing the lead time.
Example No 6
A team player, with the ability to multi-task and provide ultimate customer satisfaction, I consider myself fit for the post of Customer service representative at XYZ I have exceptional logical and critical reasoning abilities, enabling me to generate a reasoned customer response.
Example No 7
Talented person, having a positive and go-getter attitude and stronghold on CRM software. With effective and efficient communication skills, can generate a perfect customer response. Looking to secure the post of Customer service representative at XYZ where analytical and logical skills would come into play.
Example No 8
Excellent past record, superior presentation skills, and a good ability to handle pressure, I wish to seek employment at XYZ for the vacancy of a Customer service representative. Looking to kick forward.
Example No 9
A motivated, presentable, and talented individual having superior knowledge of market conditions and tactics, seek employment at XYZ for the job title Customer service representative. Have the ability to handle high volumes of calls and chat processes with calmness and composure.
Example No 10
With a clear and fluent speech, ability to multitask, and proven work experience of 1 year at YYU, I wish to apply for the job of the Customer service representative, I have fast typing speed and research abilities, in order to provide a superior customer experience.
Conclusion
Customer service is an essential vertical existing in almost all organizations around the globe. Satisfaction of clients or customers is every company’s top priority as their business revolves around them. The job of a Customer service representative is hectic and demanding, but it is coupled with high salaries and huge incentives.
The openings for a job in this field are very high, and experience a high level of competition. hence it is vital to prepare for the interview process thoroughly. If you like our article then don’t forget to share them with your friends and families. Also do let us know through the comments section below, how helpful are our articles for you.
References
- http://future.uws.edu.au/__data/assets/word_doc/0011/18749/Resume_Guide.doc
- https://link.springer.com/chapter/10.1007/978-3-319-73013-4_8
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Sandeep Bhandari is the founder of PrepMyCareer.com website.
I am a full-time professional blogger, a digital marketer, and a trainer. I love anything related to the Web, and I try to learn new technologies every day.
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